Return and Exchange Policy for Auto Parts Independent Website

Thank you for choosing to purchase products on our auto parts independent website! To protect your legitimate rights and interests and maintain a good trading order, we have formulated the following return and exchange instructions. Please read this instructions carefully before applying for a return or exchange. If you have any questions, please feel free to contact our customer service staff.

I. Conditions for Return and Exchange

Product Integrity: Auto parts applied for return or exchange must remain intact, with all accessories complete, no signs of use, damage, or stains, and must not affect secondary sales. This includes but is not limited to the original packaging, hangtags, labels, instruction manuals, warranty cards, and all other attachments, which must be completely intact.
Time Limit for Return/Exchange: You may apply for a return or exchange within [X] days from the date of signing for the product if there are quality issues or discrepancies with the product description. For returns due to non-quality reasons (e.g., personal preference), the application must be submitted within [X] days from the date of signing for the product. Applications will not be accepted beyond the specified time limit.
Definition of Quality Issues: Quality issues refer to situations where the product cannot be used normally due to production defects, material problems, functional failures, or severe appearance flaws. Damage caused by improper use, self-modification, force majeure, or other such factors is not considered a quality issue.
Restrictions on Special Products: Certain special products, such as customized auto parts (made according to specific customer requirements), opened consumables (e.g., engine oil, brake pads, and other products that cannot be resold after use), audio-visual products, and electronic software, do not support non-reason returns or exchanges except for quality issues. The specific scope of special products is subject to the markings on the product details page.

II. Return and Exchange Process

Submitting an Application: Please log in to your account on this independent website, go to the “Order Management” page, find the order requiring return or exchange, click the “Apply for Return/Exchange” button, fill in the reason for return/exchange, contact information, and other relevant details as prompted by the system, and upload photos of product issues (if there are quality problems). After submitting the application, you can also contact us via customer service hotline [Phone Number] or customer service email [Email Address], and our staff will assist you in completing the application.
Review and Processing: Our customer service team will review your return/exchange application within [X] working days of receipt. If approved, we will notify you via SMS, email, or in-site message, providing the specific return address and precautions. If rejected, we will explain the reasons to you.
Returning the Product: After approval, please send the product back using a qualified courier or logistics service according to the provided return address. To ensure safe delivery, package the product properly (preferably using the original packaging or a sturdy carton) and include the order number and return/exchange application form (if applicable) in the package. Keep the courier receipt for future logistics tracking.
Inspection, Refund, or Exchange: We will inspect the returned product within [X] working days of receipt. If the product meets the return/exchange conditions: for returns, we will refund the payment via your original payment method within [X] working days after inspection; for exchanges, we will arrange a new shipment within [X] working days after inspection. If the product does not meet the conditions, we will communicate with you to negotiate a solution or return the product to you, with round-trip shipping costs borne by you.

III. Shipping Fee Instructions

Quality Issues: For returns or exchanges due to quality issues or discrepancies with the product description, after verification, the return shipping fee will be borne by us. You may pay the fee in advance, and we will refund the prepaid amount via your original payment method or a mutually agreed way after inspecting the product. Please keep the shipping invoice or receipt for reimbursement.
Non-Quality Issues: For returns or exchanges due to non-quality reasons (e.g., personal preference, wrong model), the return shipping fee shall be borne by you. Additionally, if the product is heavy or bulky, resulting in high shipping costs, you shall bear the full amount.

IV. Notes

Please ensure the return address is accurate. Any failure to deliver or loss of the product due to an incorrect address shall be your responsibility.
During the return/exchange process, if the product is discontinued or out of stock, we will negotiate a solution with you, such as a refund or replacement with an equivalent product.
For products purchased with discounts (e.g., coupons, full reduction activities), refunds will be based on the actual amount paid. For exchanges, the new product will be priced at its original value, and any price difference will be supplemented by you or refunded by us.
If your return/exchange application involves fraud, malicious abuse, or other improper behaviors, we reserve the right to reject the application and pursue legal liability.

If you have any questions about returns or exchanges or need further assistance, please contact us at any time:

Customer Service Hotline: 852-56943894
Customer Service Email:chenj@qianhanghui.com
Online Customer Service: Log in to this independent website and click the “Online Customer Service” icon at the bottom right corner of the page to communicate with our staff in real-time.